Shipping policy

 

How long does shipping take?

Dispatch and delivery estimates appear at checkout. Carrier delays can occur during

peak periods.

How do I track my order?

Once shipped, you’ll receive tracking details by email.

Returns

Can I return an accessory if I change my mind?

Yes — within 14 days of delivery for store credit or exchange, if unused and in original

condition.

What if my item is faulty or incorrect?

Contact us within 7 days of delivery with photos and we’ll make it right.

Gift cards

How are gift cards delivered?

Digitally to the email address used at checkout (or the recipient email if you enable

gifting).

Can gift cards be used in-store?

Yes — Wil Valor gift cards are redeemable online and in-store (unless stated otherwise

at purchase).

Do gift cards expire?

No, our gift cards do not expire.

Can gift cards be refunded?

Gift cards are non-refundable once issued, except where required by law.